Modlily Reviews: What Do Customers Think About

As an avid online shopper, you’ve likely come across flashy ads for promising trendy women’s clothing and accessories at unbeatable prices. However, if a deal seems too good to be true, it usually is. Before providing your payment information and personal details to any company, you must determine if the brand is legitimate or an outright scam. In this article, we will investigate the validity of to help you make an informed decision about whether it’s wise and safe to shop from this website or if it’s best avoided altogether. By analyzing the site’s history, reputation, product quality, customer experiences, and modlily reviews, you’ll have the facts needed to protect yourself as a consumer. While the temptation of incredibly low prices and chic styles may be appealing, your data and money are too valuable to fall victim to an elaborate scam.

modlily reviews

What Is Modlily? Modlily's Product Offerings

modlily sneaker

Modlily is an online shopping brand that sells women’s apparel, including clothing, swimwear, tops, bottoms, dresses, jewelry, and accessories. According to their website, Modlily aims to provide “high quality, affordable and fashionable clothes” to customers around the world.

Product Offerings

Modlily offers a wide range of products in sizes from XS to 3XL. Their clothing selection includes t-shirts, blouses, sweaters, jackets, jeans, shorts, skirts, jumpsuits, and more. They also sell shoes, handbags, sunglasses, and other fashion accessories. Some of the brands they carry are Southpole, Fashion2Love, Urban CoCo, and ZANZEA.

  • Tops: Tees, blouses, camis, tunics, crop tops, off-the-shoulder tops, kimonos

  • Dresses: Maxi dresses, bodycon dresses, skater dresses, floral dresses, lace dresses

  • Bottoms: Jeans, leggings, shorts, skirts in prints, lace, denim

  • Swimwear: Bikinis, tankinis, one-piece swimsuits, cover-ups

  • Shoes: Sandals, heels, sneakers, boots, flats

  • Jewelry: Necklaces, earrings, bracelets, rings, hair accessories

  • Handbags: Totes, satchels, crossbody bags, clutches

While Modlily’s offerings seem impressive and their prices competitive, some customers have reported issues with sizing, quality, and misleading product images. It may be a good idea to carefully check reviews and the company’s return policy before purchasing. Overall, Modlily appears to be a legitimate e-commerce brand, but there are some concerns regarding consistency and transparency that customers should keep in mind.

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Important Features Of

As an online shopping brand, claims to offer trendy and affordable women's clothing, swimwear, shoes, accessories, and more. However, before purchasing from them, you'll want to consider some important factors to determine if they are a legitimate company or a scam.

  • Pricing: Modlily advertises "factory direct" pricing of up to 80% off retail. While their prices do seem very affordable, especially on clearance items, some reviews mention the quality is not always the best. It's possible they are able to offer such low prices by cutting corners on quality at times. Evaluate the images and descriptions closely to determine if an item seems accurately portrayed before purchasing.

  • Shipping: Modlily offers free standard shipping on all orders, usually arriving within 7-15 business days. They also offer expedited shipping for an additional fee. Some customers report delays in receiving their orders or needing to contact customer service regarding shipment issues. Be aware that shipping times may vary and there could be possible delays, especially around busy seasons or holidays.

  • Return Policy: Modlily accepts returns of unworn and unwashed items within 30 days of delivery for a full refund. However, return shipping costs are the responsibility of the customer. Some people report difficulties actually obtaining a return label or refund. Carefully check the return policy details on their website before purchasing to understand your options fully in case you need to make a return.

  • Reviews: While Modlily has been operating since 2010 and has many good reviews, it also has some very poor reviews regarding order issues, quality concerns, and customer service problems. As with any company, experiences can vary, but in this case, there seem to be more than a few unsatisfied customers. Search for reviews from other shoppers to determine if the potential benefits of their affordable prices outweigh the risks.

Pros And Cons of Shopping with Modlily


  • Low prices

  • Trendy styles

  • Easy returns


  • Questionable quality

  • Long shipping times

  • Lack of customer service

  • Unknown credibility

Is an Authorized Brand Or Just a Scam?

modlily earring

When determining if is a legitimate brand or simply an online scam, there are several factors to consider:

Domain Authority and Page Rank

The domain authority and page rank of are relatively high according to Moz and SemRush, indicating the website has been established for some time and has inbound links from other reputable sites. This suggests is not a newly created scam website. However, some illegitimate companies are able to artificially inflate these metrics, so they are not definitive indicators.

Contact Information and Location provides limited contact information, including an email address and phone number, but no physical business address. They claim to have warehouses in the United States, United Kingdom, and China, but the exact locations are not disclosed. The lack of transparency regarding their business location and ownership is concerning and could indicate that is not entirely reputable.

Product Reviews and Testimonials

There are mixed reviews of across independent consumer review websites like Trustpilot and Sitejabber. While some customers report receiving their orders as expected, others claim the products were of poor quality or never arrived. The reviews highlighting positive experiences may be from paid or incentivized customers. The inconsistent and potentially manipulated reviews make it difficult to determine if is delivering legitimate products and services.

Modlily Return Policy and Customer Service Experience

modlily sunglasses

Modlily’s return policy states that you may return unworn and unwashed items with tags still attached within 30 days of the delivery date for a full refund. To initiate a return, you must contact Modlily’s customer service to obtain a return authorization. Once approved, Modlily will provide you with a prepaid shipping label to return the item(s).

Upon receiving and inspecting the returned item, Modlily will process your refund. Refunds typically take 3 to 5 business days to appear in your original payment method. Modlily does not accept returns for final sales or customized items.

Customer Service Experience

Modlily aims to provide a positive customer experience and resolve any issues promptly. You can contact their customer service team via:

  • Live chat on from 9 am to 9 pm EST daily

  • Email at

  • Phone at 1-888-456-8448 from 9 am to 9 pm EST daily

Modlily’s customer service representatives are reported as being friendly, helpful, and able to resolve most issues like return requests, refunds, product questions, and site navigation. However, some customers have noted delays in receiving responses via email.

Modlily Reviews's Rating On Other Platforms

When determining if Modlily is legitimate or a scam, it is prudent to examine ratings and reviews on independent third-party websites. According to Trustpilot, an independent review website, Modlily currently has a “Poor” rating of only 1.5 out of 5 stars based on over 1,600 reviews. The majority of reviews cite issues with product quality, sizing, and customer service.

Platforms                                                                               Rating

  • Sitejabber                                                                             4.12

  • Scamadviser                                                                           5

  • Trustpilot                                                                                4

Social Handles Of Modlily

To verify the legitimacy of, it is worth checking their social media profiles and engagement. Social media is a key way for brands to build trust and connect with customers today.

Modlily Reviews

modlily mobile cover

Customers who have purchased from Modlily report mixed experiences with the brand. Some reviews praise the quality and fit of the clothing for the price, while others report issues with sizing, quality, and customer service.


Many customers note that Modlily’s sizing tends to run small, advising them to size up for the best fit. Their sizing charts do not always accurately reflect the fit of the garments. Trying on the clothing or reading detailed reviews about sizing for specific items is recommended before purchasing.


The quality of items from Modlily appears to vary significantly based on the specific product. Some customers receive clothing and accessories that meet or exceed their expectations for the low price points. However, others report receiving poorly made items that fall apart after a few washes or do not match photos on the website. Quality seems particularly questionable for swimwear, shoes, and accessories. Conducting research on the specific products you are interested in may help determine if the quality is acceptable before purchasing.

FAQ About Modlily Reviews

How long does shipping take?

Modlily offers standard shipping and expedited shipping options. Standard shipping is free for orders over $49 and takes 7 to 15 business days to arrive. Expedited shipping takes 3 to 7 business days and costs $9.95. Modlily ships most orders from warehouses in China and the United States. The delivery time frame depends on the shipping method you choose at checkout as well as the location of the product.

What is Modlily's return policy?

Modlily accepts returns on most unworn and unwashed items within 30 days of delivery. To start a return, you need to log in to your Modlily account and select the items you want to return. Print the return form and include it in your return package. Modlily will reimburse you for the cost of return shipping if there was an error or the item received was incorrect. Exchanges are also allowed within 30 days of delivery if you want to swap an item for a different size or color.

Is Modlily legit or a scam?

Modlily is a legitimate online retailer that sells affordable women's clothing and accessories. However, some customers have reported issues with sizing, quality, and customer service. While Modlily is not an outright scam, you do need to go in with realistic expectations about the low price points. Check reviews from multiple sites to determine if the specific items you're interested in are well-rated before placing an order. Also, be very careful when providing payment information and personal details to any retailer.

How can I pay for my order?

Modlily accepts major credit and debit cards including Visa, Mastercard, American Express, Discover, and PayPal. They do not accept cash on delivery or money orders. When entering your payment information, be sure you are on Modlily's official website and double-check that the URL begins with “https” and contains “modlily” to ensure your data remains secure.

Modlily aims to provide fashionable and affordable clothing to women around the world. By understanding their shipping, return, and payment policies and doing your due diligence to verify the legitimacy of the company, you can shop confidently on Let us know if you have any other questions!


As you can see, Modlily presents itself as a stylish and affordable online fashion retailer. However, based on numerous customer reviews and ratings, there are valid concerns about their business practices, product quality, and customer service. While their clothing and prices may seem appealing, the risks to your wallet and frustration levels appear too significant to ignore. Unless Modlily makes major improvements to address these issues, it's best to avoid shopping with them and choose other retailers with a proven track record of integrity and customer satisfaction. Your time and money are too valuable to waste on unreliable brands.

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